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Guide to HMRC offices across the UK


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Where can I find a HMRC office?

There are HMRC offices located across the UK and you can find the department you need in our directory below. Finding the correct HMRC department to contact depending on the issue you have having is crucial in getting the right help and advice in a timely manner.

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Where are HMRC offices located in the UK?

HMRC can be traditionally difficult to contact; particularly when trying to get through to a specific department. They have multiple office locations across the UK and these are not overtly advertised – however, if you are looking for a local HMRC office, we have listed them all below.

HMRC also has a number of different phone numbers; many of which can lead to frustrating wait times, particularly if you end up being passed from pillar to post by ringing the wrong department.

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With our list of HMRC phone numbers and offices below, hopefully we can guide you in the right direction.

If you are ringing about company tax arrears or personal tax problems, Real Business Rescue can also offer free confidential advice. We have more than 30 years’ experience advising company directors, sole traders and individuals on a range of HMRC concerns such as VAT, corporation tax, PAYE, Time to Pay, payments on account and more.

Key HM Revenue and Customs Telephone Numbers

  • National Insurance General enquiries – 0300 200 3500
  • General advice on making tax payments – 0300 200 3500
  • Confirm identity of field force officer– 0300 200 3862
  • International debt (MARD) – 0300 053 8932
  • General VAT Enquires – 0300 200 3700
  • Self-assessment and PAYE for individuals – 0300 200 3311
  • Debt management – 0300 200 3887
  • Tax credits – 0345 300 3943
  • Tax avoidance schemes– 0300 123 8993
  • Corporation Tax –0300 200 3410

HMRC Postal Addresses (sometimes referred to as Inland Revenue)

PAYE and Self-Assessment Complaints
HM Revenue and Customs

VAT Written Enquiries Team
HM Revenue and Customs
Alexander House
21 Victoria Avenue
SS99 1BD

Corporation Tax Services
HM Revenue and Customs

National Insurance Contributions
National Insurance Contributions and Employers Office
HM Revenue and Customs

NIC and Employer Complaints
HM Revenue and Customs
BX9 1A

PAYE, Self-Assessment, Capital Gains Tax, Inheritance Tax
HM Revenue and Customs

What action can HMRC take for missed or late payments?

If you know your business is going to be unable to make a payment to HMRC, you should contact them as soon as possible to explain the situation. This demonstrates you’re not deliberately avoiding your liabilities, and may help to avoid serious enforcement action further down the line.

HMRC take rigorous action to recover their money and have the power to quickly close down businesses they believe are insolvent, particularly where there is a history of non-payment.

Initially, you’ll receive a warning letter detailing how much you owe. This letter provides a short timescale in which to pay the arrears in full – typically seven days. So what further action can HMRC take if you fail to repay?

Penalties and surcharges

Unless you have a good reason to miss a tax or NI payment, or make it late – serious illness or a family bereavement, for example - HMRC are likely to charge a penalty for missed and late payments.

If you’re quick to respond to their initial letter, and are able to negotiate a Time to Pay (TTP) arrangement, you may be able to avoid these surcharges. You also have recourse to appeal against a late payment penalty.

Interest charges

A daily interest charge will be made on the outstanding amount – this charge is currently 3% for the main taxes and duties. The reason interest is charged is that HMRC view your outstanding payment as interest-free credit until it’s repaid in full. Even if you appeal against a payment penalty, the daily interest charge will be added until the debt is cleared.

Enforcement Notice

If the debt remains unpaid, HMRC can issue a notice of enforcement giving you 14 days to pay the amount outstanding. Having reached this stage, it may not now be possible to negotiate a Time to Pay arrangement.

The notice of enforcement will let you know HMRC’s intention to seize goods from your business premises if you do not pay the debt. They have the right to do this under the Taking Control of Goods Regulations, 2013.

Seizure of assets

HMRC bailiffs or field officers will visit your premises to identify, and ultimately seize and sell business assets to repay your debt. This is a powerful way for HMRC to recoup their money.

Goods aren’t seized on the initial visit, however – they’re identified and documented in an inventory called a Controlled Goods Agreement. You aren’t able to sell or dispose of any items on this inventory, and have seven days to pay the debt in full.

If you’re unable to pay, or refuse, the assets in the Controlled Goods Agreement will be seized and sold at auction to repay the debt. In practical terms this can remove your ability to operate effectively, but it also damages your company’s reputation as a whole.

Statutory Demand

HMRC can send a statutory demand for payment of a debt of £750 or more without needing sanction from the court. Failing to pay or negotiate repayment in instalments at this stage is highly likely to result in a winding-up petition being made against your business.

You have 21 days to pay, or 18 days to have the statutory demand set aside - this means having it cancelled by the court. Bear in mind though, that a debt needs to be genuinely in dispute to have it set aside.

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Winding-up petition

If the debt remains unpaid after 21 days from receipt of the statutory demand, HMRC can petition the court to have your business wound up. This means that if the court grants a winding-up order, it will be liquidated and removed from the register at Companies House.

Initially, the winding-up petition is advertised in the Gazette, which alerts banks and other creditors to your situation. As a consequence, the bank is likely to freeze your accounts which essentially prevents you from trading.

HMRC arrears represent a very serious threat to your company, and your actions as a director will be investigated if a winding-up order is ultimately granted. Real Business Rescue has extensive experience of dealing with HMRC, and may be able to help you negotiate for more time to pay.

We understand HMRC systems and procedures, and can provide valuable insight when you’re facing enforcement action. Call for a free same-day consultation and speak to one of our licensed insolvency practitioners - we work from a network of 100+ UK offices.

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