Updated: 5th February 2020
A Manchester-based not-for-profit company that employs over 100 people as call centre operatives has entered administration and is expected to make its entire workforce redundant in the coming days.
Broadcasting Support Services (BSS) manages helplines for a range of charity organisations including the mental health charity Mind, the Eczema Helpline for the National Skin Condition Charity and the Action Fraud helpline on behalf of the government.
However, the leaders of the call centre company have been unable to maintain a sustainable financial balance and the employer was entered in administration in mid-July.
All offices are already or are set to be closed by mid-August with everyone currently employed by the organisation expected to lose their jobs, according to the Manchester Evening News.
One disgruntled BSS employee told the newspaper that administrators were brought into the company’s offices “more or less out of the blue” with staff told that there were “only two weeks to salvage the company”.
“The atmosphere was just sadness basically with sporadic outbursts of anger,” the staff member who wished to remain anonymous explained.
Among the hotlines for which BSS was responsible for staffing was Action Fraud, which was created to provide support for anyone who has been the victim of any form of fraudulent activity in the UK.
BSS received government funding in support its employment of call centre operatives but has nonetheless been struggling to cope with rises in the number of calls to its fraud hotline.
The Daily Mail reports that steps are being taken by the Home Office to find a new call centre operator that can take on the work of handling calls to the Action Fraud hotline.
Overall responsibility for Action Fraud was handed over to the City of London Police in 2014 but the call centre aspects of the service continued to be run by BSS.
For now the service is reportedly being kept up and running by a skeleton staff as efforts are made to keep it in place despite BSS having entered administration. With 78 offices stretching from Inverness down to Exeter, Real Business Rescue can offer unparalleled director advice across the UK.