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Lancashire Businesses and Residents Affected by United Utilities Water Bug 'Can Claim Compensation'

Written by: Keith Tully

Reviewed: Thursday 13th August, 2015

(Please Note: We are not a compensation telephone line and cannot assist with queries relating to compensation; this is purely a news article from Real Business Rescue)

Businesses and residents in Lancashire affected by the bug that found its way into their water supply last week will be able to claim compensation for their inconvenience.

United Utilities, the company responsible for supplying water to the northern English county, has apologised for having to issue a “boil water notice” to as many as 300,000 households.

“We recognise this has been incredibly inconvenient,” a spokesperson for the company told Sky News. “We'll be able to announce more details in the coming days, but this is being worked on.”

The issues were caused by the cryptosporidium bug making its way into Lancashire water supplies, with residents in the county being urged to continue boiling any water they intend to consume until no earlier than the evening of Thursday August 13th.

Although, United Utilities has so far been unable to say with any confidence when its boil water notice will be lifted.

Despite doctors suggesting that the risks associated with the cryptosporidium bug are relatively minimal, thousands of people and hundreds of businesses have already been impacted by the situation.

Consumer-facing companies such as food retailers and restaurants in various parts of Lancashire have been left unable to serve drinks to their customers as they ordinarily would as a result of the problems.

However, it does now seem that there will be some means of recourse for residents and businesses affected, with United Utilities suggesting it will be assessing claims for compensation on a “case-by-case basis”.

The bug at the centre of the controversy was discovered at a water treatment facility on August 6th and is understood to potentially cause a gastrointestinal illness called cryptosporidiosis.

Typically the illness results in bouts of vomiting, stomach cramps and diarrhoea among sufferers but for anyone with an already compromised immune system the consequences can be much more serious.

United Utilities has explained that it will not be in a position to lift its 'boil water' notice until it has been given permission to do so by relevant health and drinking water authorities.

The company has apologised for the ongoing inconvenience and said that it will notify its customers as soon as they are able to lift the notice.  

Keith Tully

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Keith Tully
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Keith has been involved in Business Rescue since 1992, during which time he’s worked for both independent and national firms. His specialties include company restructuring matters and negotiating with HMRC on his clients behalf.

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