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Passengers Left Stranded as Primera Air Ceases Operations

Written by: Keith Tully

Published: 2nd October 2018

Aeroplane turbines

Passengers have been left uncertain of how they’ll get home from Europe and elsewhere as the airline company Primera Air announced it was to cease trading as of midnight on the morning of Tuesday October 2nd.

The airline has been offering long-haul flights from Stansted and from Birmingham airports this year but has now collapsed after suffering a serious financial crisis.

Flights operated by the Danish company had been scheduled to take passengers from the UK to various parts of North America and back, and there were plans in place to add flights between Manchester and Malaga in southern Spain.

However, for the most part, Primera Air’s business has been based upon sales of tickets for flights between Scandinavia and various Mediterranean holiday hotspots in Spain, Italy, Egypt and Turkey.

The airline’s flights are not covered by the UK Civil Aviation Authority’s ATOL Protection scheme, which exists primarily to provide assistance and reassurance to airline customers who have booked package holidays. 

“Passengers wishing to obtain a refund for unused tickets will need to contact the company directly,” statements from the UK’s Civil Aviation Authority (CAA) have made clear.

There is potentially scope for anyone who booked their flights with Primera Air with either a debit or a credit card to make a claim for a refund with their card provider.

The CAA has also said that it could be possible for some passengers to claim against their travel insurance in relation to losses incurred as a result of the airline’s collapse.

However, for now, there are at least hundreds and possibly thousands of people left unsure of how they will get home or travel on to their next intended destination.

A note on the Primera Air website addressed to passengers says: “On behalf of the Primera Air team, we would like to thank you for your loyalty. On this sad day we are saying goodbye to all of you.

“Kindly understand that the usual options for contacts (via email or phone) cannot be offered any longer.”

Expectations are that the Primera Air business will put into the hands of administrators in due course.

Keith Tully

Keith Tully

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Keith has been involved in Business Rescue since 1992, during which time he’s worked for both independent and national firms. His specialties include company restructuring matters and negotiating with HMRC on his clients behalf.

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